Case Study: Reduce Turnover

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Reduce Turnover

Display and Lighting Manufacturer

Business issue: Manage explosive growth in domestic and international markets; reduce turnover, especially among sales people and production staff

  • Conducted situation review and consulted with CEO on issues such as organizational structure, assessment of senior management team skills and leadership styles, conflicts among members on senior team, and feedback about personal leadership styles
  • Conducted one-on-one coaching and consultation with each member of senior team on issues such as conflict resolution, managing poor performers, personal productivity
  • Designed, developed and led series of leadership retreats for senior team and for supervisors

Outcome: CEO hired professional COO and plant manager, replaced problematic managers and staff, increased number of plant workers, improved benefits; reduced turnover, especially among sales and production staff